Customer Relationship Management (CRM) is the art and science of building profitable and mutually beneficial relationships with your customers.

This course will help you get to know your customer as you use the tools that are provided to conduct customer audits and listen to customer feedback. There are techniques for developing a customer focus and gaining the commitment of all employees to excellent customer service. A company-wide customer friendly culture will be just one of the payoffs you’ll get from using the methods and approach in this course.

Learn why you must care for your customers in today's business environment there's often little to choose between one organisation's products/services and another's. Quality of customer service can be the crucial difference between success and failure. This course will help ensure your customers have POSITIVE feelings about you and your organisation and so build customer loyalty.

Step into the world of CRM with this foundation course in Customer Relationship Management and learn how the practice of effective CRM can not only transform you into a highly successful business professional but also improve your company's bottom line by helping you expand and retain your valuable customer base.

Our training school is a Private Career College which provides Professional Development and Skills Upgrading Program.

Official Revenue Canada Tax Receipts will be issued for course cost.

Monday to Friday 7:00p.m to 10:00p.m
Saturday and Sunday 9:00a.m to 2:00p.m

Certifications: SAP Customer Relationship Management Professional Training Certificate

Location: Unit 903-3100 Steeles Ave. East
Markham Toronto ON.
L3R 8T3